VoIP Solutions

Improve your business communications and streamline workflow

Enterprise-level business phone systems

Victory's Hosted PBX program provides your company with a complete VoIP telecommunications environment hosted from our location. Phone service systems and call centers are often very expensive to implement and maintain. This is especially true for small- and medium-sized businesses that have limited IT budgets. Hosted PBX systems are the most cost-effective and simple ways to generate a meaningful increase in sales and customer service team performance.

Our hosted PBX eliminates the need to purchase or lease expensive PBX equipment to gain advanced calling features such as voicemail, automated attendants, extension dialing, call forwarding, call park, or call transfer. It also eliminates the need to obtain service from multiple carriers for local and long distance calling, PBX tie-lines, private lines, etc.

The advantages of a hosted PBX solution with Victory include:

  • Average call completion percentage for all Tier 1 Communications providers is 97.37% versus 99.84% for Victory
  • Increase sales productivity and reduce travel costs with with video conferencing, studies show that a customers’ attention is 52% longer on a video call
  • Enable employees to place and accept calls from their office line anywhere in the world they have service
  • Personalized customer care and consolidated, easy to read billing statements
  • No cost extension-based calling between domestic and international office locations
  • Enable sales and customer service team members to text clients with updates, promotions, or to continue a dialogue
  • Call recording, auto attendant, and call center solutions
  • Minimal capital investment and reduced monthly recurring expenses
  • Fully-managed VoIP platform by expert technicians
  • Multiple business locations with one cloud-based phone system
  • Seamless system access for remote workers
  • Find-me, follow-me call routing
  • High availability status, meaning no downtime in the event of a natural disaster
  • Ability to accept and place calls from business phone numbers using cells phones in the event of a power outages

Increase Sales Visibility and Performance with Solutions that Automatically Log Sales Calls in Your CRM

Victory’s phone system delivers a comprehensive unified communications enterprise service platform to enhance
your company’s ability to communicate both internally as well as externally to improve productivity, reliability and scalability.
Through BroadCloud Mobile App you can have your desktop phone on laptop, mobile device or tablet with full functionality.
BroadCloud PBX is a constantly evolving platform which develops first to market features.

Delivering Superior User Experience

  • User Centric Experience
  • Real Time Team Collaboration
    • HD Audio/Video Conferencing with Moderator Controls
    • Desktop Sharing
    • IM&P
  • Multi Device / Platform
    • Desktop, Mobile, Tablet
  • Guest Participants
    • Simply join via browser
    • WebRTC enabled Voice / Video
    • Dial-in from PSTN
  • Multiple call center solutions
    • Simple call center queuing and reports
    • Advanced call center with agent and supervisor clients
  • Flexible routing engine
    • Small groups or high volume call centers
    • Priority and schedule-based distribution
  • Rich reporting capabilities
    • Real-time dashboard and custom reports
  • Intergrated call recording
  • Tabular presentation
  • Dynamic montitoring / BLF and self-selected contacts

  • On-demand call recording
  • Real time dashboard displays
    • Calling statistics with heat maps
    • Recordings list with annotations, categories, and filtering
    • Download and export options
  • Call recording alert announcements
  • In-call control via DTMF
    • Invocation, pause / resume
    • Requires RFC2833 support

Solutions tailored to provide your business with value and performance

Victory’s knowledgable sales professionals will meet with you in person to discuss which phones, features, and system configuration makes the most sense for your employees and business.

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